Field Trip FAQs

Central Park Zoo Field Trip FAQs

How do I get to the Zoo?

Directions to the zoo can be found here.


What do I do when I arrive at the Zoo?

Please present a copy of your paid invoice to the Admissions gate to gain access to the Zoo.

If you booked a classroom experience or a tour, a Conservation Educator or Tour Guide will generally meet you by the Front Gate unless alternate arrangements were made. If you booked a self-led activity sheet, you are welcome to explore the Zoo on your own.

A map of the zoo can be found here.


What accommodations do you make for groups with special needs?

We are committed to creating an inclusive environment where all students are welcome. In order to best meet the needs of your students, we welcome you to contact us to discuss any special needs prior to your program date. We are more than happy to discuss all the options available.

Please visit our Accessibility Page to learn about our KultureCity sensory bags, access our social stories and learn more about exhibit accessibility.


What is your cancelation policy?

Cancellations must be confirmed in writing to (cpzeducation@wcs.org). There is a 50% refund if you cancel at least 4 weeks prior to your program date. There will be no refunds for cancellations made less than 4 weeks in advance.


Can I reschedule my education program?

  • Programs are held rain or shine unless trips are cancelled by school officials or a Zoo closure is in effect. Encourage your students to dress appropriately for outdoor activities.
  • a $50 service fee charge will apply for each schedule change made to the original reservation.
  • Requests for changes to reservations cannot be made less than 4 weeks prior to the scheduled date of visit. All rescheduled programs are subject to availability. A substitute program may be provided at the discretion of WCS Education if we are unable to accommodate your original request. There will be no price adjustments made for alternate programs offered.

What if I cannot arrive on time?

In order to pack as much fun as possible into one day, we must start on time! Please plan to arrive at the Zoo at least 15 minutes prior to your scheduled program. If an emergency situation comes up and you’ll be arriving late, email is the best form of communication (cpzeducation@wcs.org). Groups that arrive late to their scheduled program may have their program shortened or cancelled. There will be no price adjustment or refund for late arrivals.


What are the payment guidelines for education programs?

    Payment is due in advance of your date of visit. Prices are a flat rate per class.

  • Credit card payments must be made by phone (800-433-4149), press the prompt for Education. Due to high call volume, we recommend you email or leave a voicemail giving us a specific phone number and time to call you directly for payment.

  • Purchase Orders may be emailed to (cpzeducation@wcs.org) or mailed to the address below. Once we receive and acknowledge your PO, your order will be considered confirmed and we will expect payment at a later date.

  • Checks should be mailed to Education Headquarters at the Wildlife Conservation Society, Attn: Education, 2300 Southern Boulevard, Bronx, NY 10460.

What are the dining options?

Unfortunately, Central Park Zoo does not have an indoor space for groups to eat lunches brought in from the outside. The Dancing Crane Cafe has very limited indoor seating and food must be purchased there. There are benches outside of the Zoo or in the park that make ideal picnic spots!


Can you guarantee an attraction or exhibit will be open?

Like any outdoor park, attractions and exhibits are subject to weather, capacity, mechanical, and/or animal availability.


What is included in the price of an education program?

Education programs include general admission to the Zoo for program participants within the given maximum. Additional adults will be charged a discounted rate if included in your order or reservation and paid for in advance. If you pay on the date of visit, additional adults will be charged the general admission price and will have to wait on line to pay for their tickets.

Admission to the Children’s Zoo and the 4D Theater are not included.


What is the max class size and how many chaperones are required?

For Pre-K & Kindergarten classes, the maximum group size per program is 25 children & 7 adults.

For 1st Grade & up, the maximum group size per program is 35 children & 7 adults.

Classes cannot be combined to reach the maximum number of children & adults. Schools and groups are required to provide a minimum of 1 adult chaperone for every 10 children. Chaperones must remain with their groups at all times.


When is the sea lion feeding?

Sea lion feedings happen at 11:30, 1:30, and 3:30. Please visit our Daily Schedule for day-of updates.

Purchase Tickets Online

Buy Now