Know Before You Go

Thank you for being a member. We look forward to seeing you at the parks!

Please note: For the health and safety of our guests, staff, and animals, and in accordance with NY City and State mandates and guidelines, we have made changes to our entry process, as well as our daily operations. Please review these important details below.

Questions? Please call or email Member Services


Reserve Member Tickets

MEMBERS MUST HAVE A DATE-SPECIFIC TICKET. Tickets are free for Members but required in order to manage the number of guests in the park.

MEMBERS MUST HAVE A VALID MEMBER ID/CARD TO MAKE A TICKET RESERVATION. Members must present tickets, valid Membership card and photo ID for park entry.

DON’T HAVE YOUR MEMBER ID? Please email or call (718) 220-5112.

Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.

TICKET CANCELLATION. Due to strict park capacity restrictions, please let us know so that others can visit on that day. If your plans change, please immediately email with the subject “Member ticket order cancellation” and include the order number in your email.

Park Policies


VACCINATION: Proof of COVID-19 vaccination is no longer required to visit the New York Aquarium or to visit indoor exhibits the Bronx Zoo, Central Park Zoo or Prospect Park Zoo.

MASKS: MASKS ARE RECOMMENDED FOR YOUR VISIT. Guests and staff may continue to wear masks for a variety of reasons, so please be kind and considerate of others.

For the health and safety of our animals, some Wild Encounters and other programs may still require masks.

Be sure to check the park-specific websites for details on policies at each park.

Policies are subject to change, and all guests must abide by the park rules in effect on the date of visit. When changes happen, we make every effort to align our website and park signage with updates. Always check before you arrive for the most up-to-date information.

Additional Questions

FOR OTHER ZOO AND AQUARIUM VISIT-RELATED QUESTIONS, please refer to the FAQs for each specific park:

If you have additional questions or need assistance, please contact Member Services at 718-220-5112 from 9am-5pm daily or via email at We ask that you please be specific in your subject line to help us prioritize your message (for example – Need my Member ID, Renewal Issue, Member Ticket Order Cancellation, etc). For urgent requests, we suggest calling instead of email.

Please note that we are experiencing a very high volume of calls and emails at this time, and longer wait times should be expected. Thank you for your understanding and patience.

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